Question 1

Is CokeSoup free to use?

Accepted Answer

Yes. Browsing and posting standard ads is free. Optional paid features include featured placement and seller stores.

Question 2

How do I pay for an item?

Accepted Answer

Payments happen directly between buyer and seller — cash on pickup or bank transfer. We do not process card payments.

Question 3

How do I contact a seller?

Accepted Answer

Every listing has a Chat on WhatsApp button that opens a pre-filled message to the seller's WhatsApp number.

Question 4

Can I save items for later?

Accepted Answer

Yes — tap the heart on any listing and find them under Saved in your account.

Question 5

How do auctions work?

Accepted Answer

Auctions have a live countdown. Place a bid before time runs out. When the auction ends, the highest bidder coordinates pickup with the seller via WhatsApp.

Question 6

How do I report a suspicious listing?

Accepted Answer

Open the listing and tap the flag icon. Our team reviews reports within 24 hours.

Question 7

How do I set up my seller store?

Accepted Answer

1) Register and verify your email. 2) Go to Account → My Store. 3) Pick a URL slug (2–40 lowercase letters/digits/dashes) — this is locked once created. 4) Add a store name, tagline, location, WhatsApp number, logo and banner. 5) Click Create store. Your storefront goes live immediately at cokesoup.com/store/your-slug.

Question 8

How do I edit my store later?

Accepted Answer

Open Account → My Store. You can update the name, tagline, location, WhatsApp, logo, banner, and typical response time at any time. The URL slug is permanent so existing links and shared posts keep working. Click Save changes when done.

Question 9

How do I post a listing under my store?

Accepted Answer

After your store is created, click Post an ad. Choose the Seller Stores category, fill in the wizard, and enter your store slug in the Store slug field on the Details step. The listing will appear on both the main marketplace and your storefront page.

Question 10

How do I sell an item and mark it as sold?

Accepted Answer

When a buyer messages you on WhatsApp, agree on pickup and payment (cash on pickup or bank transfer). After the handover, open Account → My listings, find the ad, and switch it to Sold. Sold listings stay visible with a Sold badge so buyers see your activity history.

Question 11

Can I delete my store?

Accepted Answer

Yes — Account → My Store → Delete store. Your existing listings stay live, but they lose the storefront link. You can create a new store later (with a different slug).

Frequently Asked Questions